NETIX.AI connector for Claude

The NETIX.AI connector lets Claude work with your NETIX.AI data. Ask questions in plain language and Claude looks up the answer in your organization's assets, work orders, complaints, compliance records, contracts and building telemetry. Available tools also support analysis, charts, document rendering and selected operational actions. Access depends on your deployment and permissions.

Server URL: https://ml-engine.api.netixai.com/mcp
Sign-in: your NETIX.AI account (OAuth)
Clients: Claude web, mobile, Desktop and Claude Code, subject to client availability and organization policy
Support: support@netix.ai

Before you start

You need:

A NETIX.AI account in an organization that uses the NETIX.AI platform. Ask your NETIX administrator if you don't have one.
A Claude account with access to connectors. Your Claude organization administrator may need to enable the connector first.

Connect from Claude on the web or Claude Desktop

Open Customize > Connectors in Claude.
Add a custom connector and enter the server URL https://ml-engine.api.netixai.com/mcp.
Select Connect. Claude opens the NETIX.AI sign-in page.
Sign in with your NETIX.AI account (password, MFA or single sign-on, as you normally would), then approve access on the consent screen.
Back in Claude, the connector shows Connected under Your connectors.

To use it in a conversation, turn it on from + > Connectors, then ask a question such as "How many open complaints do we have, grouped by status?"

Connect from Claude Code

claude mcp add --transport http netix-ai https://ml-engine.api.netixai.com/mcp

Then run /mcp inside Claude Code, choose netix-ai, and sign in with your NETIX.AI account in the browser window that opens.

If you'd rather authenticate with a NETIX API key than sign in through the browser, install the NETIX AI plugin for Claude Code instead. It bundles this connection plus a skill that teaches Claude the platform's conventions.

What Claude can access

For a regular organization account, signing in ties the connector to that NETIX.AI organization. Supplying a different organization ID does not grant access to another tenant. Platform superadministrator accounts require separate administrator configuration and should not be used for routine connector access.

Your NETIX administrator may limit the connector to organization administrators, or cap the number of tool calls per month. If a call is refused for either reason, Claude shows the reason it received.

Tools

Tool names start with their area, for example work_orders_reactive_work_order_list. Read tools retrieve data or render supplied content. Write tools can change NETIX.AI records. Review a write call and its arguments before allowing it in your client. A connector call does not guarantee a separate NETIX approval card; a permitted write may execute immediately. Permission-gated features may refuse a call.

Facilities and telemetry

Tool	Type	What it does
`facilities_realtime_data_retrieve`	Read	Latest real-time sensor values for the given tags
`facilities_data_query_retrieve`	Read	Historical time-series data and summary statistics for tags
`facilities_analytics_query_retrieve`	Read	Analytics for one tag: thresholds, comparisons and predictions
`facilities_asset_data_card_retrieve`	Read	Latest telemetry snapshot for one asset, with every tag on it
`facilities_iot_asset_status_list`	Read	Current online, degraded or offline status of monitored assets
`facilities_iot_offline_log_list`	Read	History of connectivity status changes
`facilities_alarm_log_list`	Read	Alarm firing history
`facilities_alarm_rule_template_list`	Read	Reusable alarm rule templates
`facilities_recommendation_list`	Read	Your organization's published recommendations
`facilities_prediction_model_benchmark`	Compute	Accuracy of a trained prediction model, plus a forward forecast
`facilities_alarm_rule_template_apply`	Write	Applies an alarm rule template to an asset, creating alarm rules
`facilities_ai_alarm_config`	Write	Generates alarm and fault-detection rules for an asset from a week of its data
`facilities_prediction_model_train`	Write	Trains prediction models for an asset's tags
`facilities_recommendation_feedback`	Write	Records your accept or dismiss decision on a recommendation

Work orders

Tool	Type	What it does
`work_orders_service_request_list`	Read	Service requests
`work_orders_reactive_work_order_list`	Read	Reactive work orders
`work_orders_ppm_work_order_list`	Read	Planned preventive maintenance (PPM) work orders
`work_orders_ctamp_occurrence_list`	Read	Scheduled PPM occurrences
`work_orders_fault_list`	Read	Fault definitions and codes
`work_orders_fault_category_list`	Read	Fault categories
`work_orders_service_category_list`	Read	Service categories
`work_orders_material_inventory_list`	Read	Spare parts, materials and stock
`work_orders_user_resolve`	Read	Names and emails for user IDs found on records
`work_orders_recommendation_list`	Read	Your organization's published recommendations
`work_orders_service_request_create`	Write	Raises a new service request
`work_orders_reactive_work_order_create`	Write	Raises a new reactive work order
`work_orders_reactive_work_order_comment_create`	Write	Adds a comment to a work order
`work_orders_recommendation_feedback`	Write	Records your accept or dismiss decision on a recommendation

Complaints

Tool	Type	What it does
`complaints_complaint_list`	Read	Complaints and their status
`complaints_complaint_activity_list`	Read	Timeline of actions taken on a complaint
`complaints_complaint_escalation_list`	Read	Complaint escalations and their level
`complaints_complaint_follow_up_list`	Read	Scheduled and completed follow-ups
`complaints_complaint_work_order_list`	Read	Work orders linked to complaints
`complaints_cafm_analytics`	Read	Aggregates, time series and raw rows across CAFM records
`complaints_building_type_list`	Read	Building types
`complaints_client_list`	Read	Clients (tenants and customers)

Compliance

Tool	Type	What it does
`compliance_work_permit_list`	Read	Safety work permits and their status
`compliance_audit_inspection_list`	Read	Scheduled and routine inspections
`compliance_access_card_list`	Read	Access cards and their approval status
`compliance_access_permit_list`	Read	Visitor and contractor access permits
`compliance_access_parking_list`	Read	Parking access records

Commercial

Tool	Type	What it does
`commercial_contract_list`	Read	Contracts
`commercial_contract_sla_list`	Read	Service level agreements for a contract
`commercial_quotation_list`	Read	Quotations
`commercial_vendor_list`	Read	Vendors and suppliers

Assets

Tool	Type	What it does
`asset_asset_list`	Read	Assets in your facility hierarchy
`asset_asset_class_list`	Read	Asset classes, such as HVAC, electrical or plumbing
`asset_asset_level_list`	Read	Hierarchy levels, such as site, building, floor or room
`asset_asset_map_list`	Read	Asset maps for a site or building layout
`asset_recommendation_list`	Read	Your organization's published recommendations
`asset_recommendation_feedback`	Write	Records your accept or dismiss decision on a recommendation

Documents

Tool	Type	What it does
`documents_list_document_templates`	Read	NETIX document and email templates
`documents_preview_document_template`	Read	Renders a template with sample data to preview its layout
`documents_render_document`	Read	Renders a template into branded, email-ready HTML

Analysis and charts

Every area except Documents also has these two tools, for example work_orders_execute_code and asset_generate_chart:

Tool	Type	What it does
`<area>_execute_code`	Compute	Runs Python (pandas, NumPy) in a NETIX sandbox to analyse results from earlier tool calls. Available where your deployment enables it.
`<area>_generate_chart`	Compute	Builds a chart from data

Compute tools perform analysis or produce chart configurations. Code execution depends on the deployment's sandbox setting. Chart generation needs analysis results in a shared execution context and can be unavailable in stateless sessions.

Example prompts

How many assets are offline right now, and since when?
List reactive work orders created this week for HVAC, grouped by priority.
Chart service requests per month for the last year.
Which contracts expire in the next 90 days, and who are the vendors?
Show the alarm history for chiller 2 over the last 7 days.

Data handling

What NETIX receives: your authentication information and each tool call's name and arguments. The connector does not automatically forward your whole Claude conversation; relevant text can be included in tool arguments.
Operational data: NETIX processes calls against the connected organization's services. Usage accounting and operational logging support service operation and tool-call limits. Ask NETIX for the data handling and retention terms applicable to your deployment.
What Claude receives: the results of each tool call, which become part of your conversation in Claude. Anthropic's handling of conversation data is covered by your Claude plan's terms.
Revoking access: disconnect the connector in Claude under Customize > Connectors. To revoke access from the NETIX side, contact your NETIX administrator or support@netix.ai.

See the published NETIX.AI privacy policy. For questions about connector data handling or retention, contact support@netix.ai.

Troubleshooting

Symptom	What to do
The connector shows Connect or Reconnect	Sign-in didn't finish. Select it again and complete the NETIX.AI sign-in and consent screens.
A tool says the integration is limited to organization administrators	Your deployment restricts the connector to administrators. Ask an administrator in your organization.
A tool says the organization has reached its monthly tool-call allowance	Your organization has used its tool calls for the month. Contact your NETIX administrator.
A tool is refused or returns an error	Verify your permissions and organization configuration. Retry a bounded read query; if it still fails, contact support with the tool name and time.
Results are empty	Check that the data exists in NETIX.AI for your organization, for example that IoT monitoring is configured for the asset.

For anything else, email support@netix.ai with the time of the problem and the tool name Claude showed.

More information

Last updated: 19 October 2026. Tool availability and permissions depend on your deployment.